"if you think our airport service is efficient and user-friendly... think again" -Melvin
Handsome was supposed to attend a class at 8.30am. He reached the place he was instructed to at 8.20 but that lady die die only served him at 8.30am.
8.30am"Oh...it's not here, you'll need to go to Terminal 1 and report to the CAAS management office at level 3. You know how right? Take Sky train (then the direction to SKYTRAIN)" -Lady 1
So handsome rushed for the skytrain and appeared at that destination he was told. It turned out to be an empty room with lights half-lit. He waited inside, no one approached him. He asked the cleaning lady, she told him to wait. Yes, 34 minutes. My class starts at 8.30am sharP!
9.24am"Oh...have you 2 attended the lesson?" -Guy 1
9.24am"Erm, no. I was told to report here at 8.30am for the lesson and submit the form." -Handsome
9.25am"Ya, you'll submit here and we'll endorse the form. But you need to attend the class." -Guy 1
9.25am"Ok, we're here to find the class anyway. Where will it be?" -Handsome and his new colleague
9.25-9.27am"Just a minute, I'll see what i can do... (walks away and come back with a paper) It's at this place (points)" -Guy 1
9.27am"I think we really need help here, what South Pier? What seletar room?"
9.27am"Ok, Let me tell you. Walk this way (hand direct) to SKYTRAIN... you know how? (we nodded). Go to terminal 2 (my eyes rolled) and you'll see a carpark beside burger king. Turn right and left then you'll see a lift." -Guy 1 (We don't really understand but both Handsome and his colleague was looking at "Multi-purpose hall.")
9.27am"It's alright, we'll find the place thanks." Handsome and colleague
Handsome and colleague dragged their legs to Skytrain and then to terminal 2. Walked the whole stretch of Departure hall to find Multi-purpose hall. LOST.
Back to find the 1st Lady handsome met. Took the lift from depart hall to level 4 in caas office.
9.45am"I'm sorry, but can we know where's Multi-purpose hall? We are told to attend a class. The place you told us just now is only for submission of form."
9.45am"Oh(acting blur)...it's this way(hand direction again), take the lift to level 2, walk to the center lift and take the lift to level 4 with lift 1-6."
9.45am"Thanks."
Poor handsome and colleague on the hunt again to find the multi purpose hall.
9.56am FOUND THE HALL...it's locked. I'm already cursing and swearing. A note on the reception table, it says it's no longer in operation. The new reception is at CAAS, take the lift to level 2 to departure hall, then in the CAAS office, take the lift up to level 4. - the place where Handsome first met Lady 1.
Feeling despair, handsome asked anyone, even pregnant lady. She pointed that way, away from Burger King to the other end of Departure hall. Walked the whole stretch of terminal 2, saw another CAAS management..hope they could help.
10.10am "Hi, we really need help, can you tell us where's south pier? We need to attend an orientation class and we're running late. It's supposed to start at 8.30 am, look at the time." -Handsome
10.10am "ok...so, who are you looking for?" -Guy 2
10.10am "no, a place (are you listening?) We need to attend a service orientation class" -Handsome
10.10am "oh..i see. Give me a minute, i'll see what i can do." -Guy 2 Walks back into his office, and yes...he lied about the minute.
10.16am "I've called the person, but it didn't get through" -Guy 2 *you were calling the entire 6 minutes?*
10.16am "This is the number, you can try to call. But i've called. She didn't pick up." -Guy 2
oh, so my number can call through her phone, but yours can't?
10.16am "How about you show me the venue or where you get this number? I remembered the guy from terminal 1 CAAS management had a schedule on that. -Handsome and colleage *Doesn't that makes thing easier?!?*
10.16am "Oh yah, okok" Guy 2 (went in to print that paper)
10.17am "THANKS! By the way, where is this?" -Handsome's colleague
10.17am "Oh, you have to walk to Burger king, there's a carpark. You turn right and left, then you'll see a lift. Take it to level 3M." -Guy 2
10.18am "Thanks, we really appreciate that." -Handsome, not sure if he was sincere about the sentence he made.
So handsome and Colleague walked back that stretch again and..YES! they found it. It's "hidden".
10.24am "HI! Can i help you?" -Guy 3
10.25am "We're so glad we found this place. The orientation course is going on in this room right? We'll go in now." -Handsome and colleague
10.25am " I'm very sorry you can't. It've started 1 hour plus ago, the trainer wouldn't allow you to enter like this. -Guy 3
10.25am "we know it's already 10.30 am, but we weren't late in the first place. The staffs misleaded us to some other place." -Handsome and colleague explaining
10.25am "I'm sorry I can't let you in. Tell you what, i won't reject you 2. I understand it's difficult to find here. What about this, i'll arrange you another day." -Guy 3
OK!! I'm too fed up now...how? You tell me... and i thought Airport will be a much friendly and convenient place.
